Introducing SAP’s New Digital Assistant: Joule
SAP, a leading enterprise software company, is entering the world of artificial intelligence with its latest digital assistant, Joule. Joule is an AI-powered language model that will be integrated into SAP’s various software programs, offering assistance in areas like finance, HR, and customer experience. By using natural language processing, Joule can field business-specific questions, help with coding, and even write short bits of text.
While SAP is not the first enterprise software maker to venture into the AI space, their global reach of nearly 300 million users could make AI more prevalent in offices worldwide. Salesforce and Microsoft have already introduced their own AI assistants, Einstein GPT and Copilot AI respectively, to enhance workplace productivity.
Joule aims to streamline business operations by providing data and insights in real-time. For example, users can ask Joule about underperforming sales regions and receive supply chain data to make informed decisions. It can also generate unbiased job descriptions and handle business travel accommodations.
SAP’s investment in generative AI has been significant. They have made undisclosed investments in LLM providers Aleph Alpha, Anthropic, and Cohere, while also forming partnerships with Microsoft, Google Cloud, and IBM. Additionally, SAP-backed Sapphire Ventures has committed $1 billion to investing in enterprise AI startups.
To cater to different use cases, SAP’s Joule will draw on various language models. Each model will be selected based on its ability to perform well in a specific context. While SAP ensures the security of customer information, they do not use it to train the underlying models. However, customer information may be used to fine-tune each customer’s AI system in a secure environment.
Joule will be gradually rolled out to different parts of SAP’s enterprise portfolio, starting with SAP SuccessFactors solutions and the SAP Start site later this year. SAP S/4HANA Cloud, public edition, will follow in early 2024, eventually extending to other parts of SAP’s portfolio.
Overall, SAP’s introduction of Joule signifies their commitment to embracing innovative technologies and transforming the way businesses operate. With the integration of AI assistants like Joule, businesses can expect enhanced productivity and decision-making capabilities in the near future.
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